FAQs

Our Returns Policy can be found here

Our Shipping information can be found here

  • Homewares & Gifts

Some of our homewares and gifts are fulfilled directly by our supply partner and dispatched via Evri. If your order includes jewellery, homewares and gifts, they will be dispatched together unless one part of your order is out of stock and needs to be fulfilled by our supply partner. In the event of this happening, you will be contacted via your email entered at checkout.

  • Why don't you ship internationally?

Due to changing packaging laws, taxes and restrictions on what can be sent to individual countries, we are only able to ship within the UK from our webstore. We do offer international shipping in both our Etsy and eBay store!

  • Do you accept custom orders?

Custom orders – open

Please contact me if you wish to discuss a custom order. Once the item and pricing has been agreed upon, the order must be paid for in full through either a listing online or an issued Paypal Invoice. Regular updates will be provided throughout the progress of your order and a final confirmation agreeing that the order has met your satisfaction is obtained before dispatch. If no response is received 14 days after the final confirmation has been sent, the order will be refunded and cancelled.

  • Models, Influencers, Social Media, Charities & Donations

We love seeing models and influencers on social media wearing our items!
However as a small business we are unable to fulfill any requests for free items in return for exposure. Appropriate collaborations are welcome, please contact us.

We have previously supported local registered charities with donations, please contact us
if you wish to discuss this.

  • Pricing Differences

On occasion prices may vary between this website, our eBay store, our Etsy store, supplier's retail stores and online stores, the website of any collaboration piece sellers, and prices offered at any in person events. Please contact us if you have any questions about pricing

  • Designs & Images

All jewellery, accessory and tiara design is by Blood & Stars Jewellery (unless stated) Please do not use images without our permission